Assistant Manager - Operations

About the role

The Assistant Manager - Operations at WNS is responsible for engaging with business stakeholders to gather and analyze requirements for process improvement initiatives, particularly within accounting and finance functions. The role involves designing, developing, testing, and implementing automated solutions using tools such as VBA, MS Access, Power Apps, Power Automate, and Power Query. Key responsibilities include creating custom Excel-based tools, developing VBA applications, building Power Apps solutions, and implementing Power Automate workflows to streamline and digitize business processes. The position also requires preparing technical documentation, managing the full solution lifecycle, collaborating with operational teams, providing ongoing support, and delivering user training. WNS is a global leader in intelligent operations and transformation, serving clients across multiple industries with a focus on AI-powered platforms and analytics.