Service Desk Analyst
About the role
The Service Desk Analyst role is designed for fresh graduates who will serve as the first point of contact for end users, providing technical assistance and resolving IT-related issues. Key responsibilities include offering first-level technical support via multiple channels, managing incidents and service requests, troubleshooting basic IT problems, assisting with account and access issues, escalating unresolved incidents, and maintaining accurate records. The position emphasizes delivering excellent customer service and adhering to service level agreements, with opportunities for training and career growth within IT infrastructure and support services.
Must have
- Bachelor's Degree in Information Technology, Computer Science, Information Systems, Engineering, or any other IT or Non-IT discipline.
- Candidates must have successfully completed their degree and be able to provide an official transcript as proof of completion.
- Fresh graduates and candidates with up to 1 year of experience are welcome to apply.
- Strong communication and interpersonal skills.
- Good analytical and problem-solving abilities.
- Customer-focused mindset with a willingness to learn and grow in the IT industry.
- Willingness to work in a 24x7 rotational shift environment, including day shifts, night shifts, weekends, and public holidays, based on business requirements.
Highlights
Candidates must be willing to work in a 24x7 rotational shift environment, including day shifts, night shifts, weekends, and public holidays. The role is open to fresh graduates and those with up to 1 year of experience. Comprehensive training and mentoring are provided, along with exposure to enterprise-level IT support and opportunities for career advancement.
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