Customer Service Intern / Management Trainee
About the role
This internship offers an opportunity to start a career in customer service, focusing on delivering professional support and positive customer experiences. The role involves responding to customer inquiries through various channels, providing accurate information about products and services, following up on requests, maintaining records, resolving concerns, and coordinating with internal teams. Candidates should be undergraduates, final-year students, or recent graduates in Business Management, Customer Service, Marketing, or related fields, with strong communication, interpersonal, and problem-solving skills, proficiency in English and Sinhala, and basic computer literacy. The position is based in Moratuwa, Sri Lanka, and provides practical experience, skill development, and potential for career growth within a supportive team.
Must have
- Undergraduate, final-year student, or recent graduate in Business Management, Customer Service, Marketing, or a related field
- Excellent communication and interpersonal skills
- Customer-focused and professional attitude
- Strong listening and problem-solving abilities
- Good command of written and spoken English and Sinhala
- Basic computer literacy and willingness to learn customer support systems
- Patient, responsible, and able to work effectively in a team
Highlights
Applicants should send their CV to yenling@globaltna.com, mentioning the position in the subject line. The role is located in Moratuwa, Sri Lanka. This is an internship or management trainee position, suitable for students or recent graduates.
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