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Senior Service Delivery Manager
VCNET TELECOMlinkedin.com
Oct 20, 2026, 5:36 PM6d ago
Full-timeColombo, Western ProvinceProject managementManager (8+ yrs)
About the role
The Senior Service Delivery Manager is responsible for leading and managing end-to-end service delivery operations to ensure high-quality service aligned with business objectives and client expectations. The role involves developing and implementing service delivery strategies, monitoring SLAs and KPIs, building client relationships, and driving continuous improvement initiatives. The manager will oversee service delivery teams, manage operational budgets, ensure compliance, and collaborate with cross-functional teams to support business growth and innovation. The position requires strong leadership, analytical, and stakeholder management skills, as well as significant experience in service delivery and operations management.
Must have
- Bachelor’s degree in Business Management, Information Technology, Operations Management, or a related field.
- Minimum 8–10 years of experience in service delivery, operations management, or a related field, with at least 3–5 years in a senior leadership role.
- Proven experience managing service delivery teams, client relationships, SLAs, and operational performance.
- Strong knowledge of process improvement, performance management, and service quality standards.
- Excellent leadership, communication, negotiation, and stakeholder management skills.
- Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
- Experience in budget management, resource planning, and operational cost control.
- Ability to manage multiple priorities and deliver results in a fast-paced environment.
Nice to have
- A Master’s degree or relevant professional qualification will be an added advantage.
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