Project and Merchant Ops Associate
About the role
The Senior Merchant Operations Associate at LanceSoft is responsible for leading key operational programs to support merchants, including managing merchant hardware, in-store branding, and content quality. The role involves end-to-end project management, vendor negotiations, cost planning, and cross-functional collaboration with various teams. Candidates should have strong project management skills, experience in procurement and vendor management, and the ability to drive operational efficiency. LanceSoft is a global workforce solutions provider with a presence in multiple regions and serves a diverse set of enterprise clients.
Must have
- 4+ years of experience in: Project Management, Program Management, Operations, Business Operations
- Strong project/program management skills with the ability to scope, plan, execute, track, and report multiple projects.
- Experience or exposure to procurement, vendor management, supplier management, or vendor negotiations.
- Strong commercial negotiation skills and ability to resolve issues with external partners.
- Strong stakeholder and cross-functional management skills.
- Cost-conscious and strategic approach to decision-making.
- Ability to evaluate trade-offs between cost, reliability, operational efficiency, and business/merchant impact.
- Strong ownership mindset and ability to operate independently.
- Excellent written, verbal, and presentation skills.
Nice to have
- Excel / Google Sheets
- SQL knowledge is a plus
- Cost analysis and ROI assessment
- Demand forecasting
- Budget management
- Vendor / supplier management
- Procurement
- Hardware / device lifecycle management
- Inventory / supply management
- Field operations
- In-store branding / merchandising
- CRM / lifecycle campaigns
- Dashboard and tracker creation
- SOP development
- Operational playbooks
- Process improvement
Technologies
- CRM
- E-commerce
- Excel
- SQL
Highlights
This is an onsite role based at the client's location in Colombo. The position is full-time with LanceSoft. The company operates globally and supports a wide range of enterprise clients.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka