System Support Engineer
About the role
UPTIME is seeking a System Support Engineer to provide technical support and maintain IT systems for clients across various industries. The role involves delivering remote technical support, resolving incidents, managing service requests, and ensuring high system availability. The position requires working within an MSP environment, using support tools to track tickets, fulfilling service requests, and maintaining professional communication with users and stakeholders. Candidates should have 1-2 years of experience in a similar role or a relevant IT qualification, ITIL Foundation certification, strong English communication skills, and hands-on experience with Windows systems, networking, firewalls, virtualization, cloud platforms, and backup tools. UPTIME offers a multinational work environment, professional growth opportunities, and a competitive compensation package. Interested applicants should send their resume and contact details of two nonrelated referees.
Must have
- 1-2 years' experience in a similar role or relevant third-level IT qualification.
- ITIL v3/v4 Foundation certified.
- Excellent communication skills in both written and spoken English are a MUST.
- Experience working with support ticketing tools and remote support platforms.
- Technical experience in: Windows 10, Windows Server (2008-2019), Exchange Networking (VLANs, switches, wireless, routers) Firewalls (SonicWall, Fortinet, Cisco), AV, web/spam filtering Hyper-V, VMware Office 365, Microsoft 365, Azure, AWS, Google Cloud Backup tools (Veeam, ArcServe, Azure Backup, etc.)
Technologies
- AWS
- Azure
- Cisco
- Firewall
- Fortinet
- GCP
- Hyper-V
- ITIL
- Microsoft 365
- VLAN
- VMware
- Windows
- Windows Server
Highlights
Applicants must provide contact details of two nonrelated referees with their resume. The company offers a collaborative, multinational work environment and a competitive benefits package.
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