Deskside IT Support Engineer (Level 1 / Level 2)
About the role
Tech Support Squad is seeking a Deskside IT Support Engineer (Level 1 / Level 2) to provide onsite IT support across multiple office locations in Colombo, Sri Lanka. The role involves face-to-face support for users, diagnosing and resolving Windows desktop, laptop, software, and hardware issues, supporting Microsoft 365 applications, troubleshooting networking and printer problems, and assisting with IT asset management. The position is part of a growing international IT services company, offering opportunities for technical skill development and international exposure. Candidates will work closely with both local and international teams, supporting an established international organisation.
Must have
- At least 3 years of hands-on deskside, desktop or onsite IT support experience.
- Excellent spoken and written English.
- Strong experience supporting Microsoft Windows 10/11 and Microsoft 365.
- Good knowledge of desktop hardware, business applications and basic networking.
- Experience troubleshooting issues directly with end users.
- Excellent communication, customer service and interpersonal skills.
- Ability to work independently, manage priorities and take ownership of technical problems.
- A professional, punctual and reliable approach to work.
- Willingness to work permanently onsite across multiple offices within the Colombo area.
Nice to have
- Previous Level 2 IT support experience.
- Microsoft Intune and endpoint device management.
- Microsoft Entra ID and Active Directory administration.
- Experience working within a multinational organisation or managed IT service provider (MSP).
- Knowledge of cybersecurity best practices, endpoint protection and access management.
- Experience supporting Microsoft Teams, SharePoint and OneDrive.
- Familiarity with IT ticketing systems and remote monitoring tools.
- Microsoft, CompTIA or other relevant IT certifications.
Technologies
- Active Directory
- Azure
- Cybersecurity
- Microsoft Entra ID
- Intune
- Microsoft 365
- OneDrive
- Outlook
- SharePoint
- Wi-Fi
- Windows
Highlights
This is a 100% onsite role with no remote or hybrid option, covering multiple offices in Colombo. Working hours are Monday to Friday, 9:00 AM to 5:00 PM. The salary is LKR 90,000–120,000 per month plus a LKR 10,000 monthly travel allowance. A police, financial, and employment background check is required. Apply by emailing your CV to contact@techsupportsquad.co.uk with the subject 'Deskside IT Support Engineer – Colombo'.
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