CFIT Helpdesk Executive
About the role
The CFIT Helpdesk Executive at DHL is responsible for enhancing customer satisfaction by providing eCom solutions and first-level technical support to improve the efficiency and service quality of DHL's eCom system and integrations. Key responsibilities include responding to helpdesk requests, resolving technical issues, promoting DHL's eCom tools to customers, executing eCom projects, preparing project progress reports, and providing timely responses to customer queries. The role requires strong communication skills in English, the ability to work independently, strong analytical and problem-solving skills, and previous experience in customer technology and applications support is advantageous. DHL is committed to being a great place to work and values personal commitment and equal opportunity.
Must have
- Excellent communication in English.
- Ability to work independently with minimum supervision.
- Strong analytical skills.
- Excellent problem-solving capability.
Nice to have
- Previous experience in a Customer Technology and applications support-related role with helpdesk experience would be an advantage.
Highlights
Applicants are instructed to forward their resume to CareersSriLanka@dhl.com. The company emphasizes equal opportunity for all candidates and employees. More details can be found at careers.dhl.com.
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