AI Engineer
About the role
Gallagher is seeking an AI Engineer to serve as the primary support contact for their AI systems. The role involves troubleshooting issues, monitoring system health, and ensuring the smooth operation of AI tools such as AI agents and Copilot Studio. The AI Engineer will manage support tickets and emails, resolve user issues, escalate complex problems to developers, and maintain documentation. The position emphasizes strong problem-solving, communication, and organizational skills, as well as a customer-focused approach. Experience in technical support, particularly with business software or systems, is required. Familiarity with AI tools and monitoring platforms like Azure Monitor is considered helpful.
Must have
- Experience: 1–3 years in technical support, help desk, or service desk work, ideally supporting business software or systems.
- Problem-solving skills: You’ll work through issues methodically and know when to escalate.
- Communication skills: You’ll explain technical issues clearly to both business users and technical staff.
- Organisation: You’ll keep track of multiple tickets and priorities without letting anything slip.
- Customer focus: You’ll proactively reach out to users to clarify issues and confirm fixes.
Nice to have
- Technical knowledge: Familiarity with AI tools like Copilot Studio and monitoring platforms like Azure Monitor will be helpful.
Technologies
- Agentic AI
- Ai
- Analytics
- Azure
- Microsoft Copilot
Highlights
This position requires working US business hours/US shift, and candidates must be willing and able to work according to the assigned US time zone schedule.
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