Help Desk Support Specialist
About the role
The Help Desk Support Specialist at Buildx Computers is responsible for providing first-line technical support for desktop computers and related hardware in an on-site, full-time capacity in Sammanturai. The role involves responding to user inquiries, logging support tickets, diagnosing and troubleshooting hardware and software issues, resolving connectivity problems, and escalating complex incidents to senior technicians. Additional responsibilities include assisting with system setups, basic maintenance, user training, and maintaining professional communication with customers. The specialist will also collaborate with IT team members to improve support processes and document solutions. Candidates should have strong technical support, troubleshooting, and customer service skills, as well as familiarity with operating systems, networking concepts, and office applications.
Must have
- Candidates should possess skills in Technical Support and Help Desk Support for resolving user issues efficiently.
- Candidates should possess skills in Troubleshooting and Desktop Computers to diagnose and fix hardware and software problems.
- Candidates should possess strong Customer Support skills, including clear communication and a service-focused approach.
- Candidates should possess familiarity with operating systems (e.g., Windows), basic networking concepts, and common office applications.
- Candidates should possess good documentation habits, time management skills, and the ability to prioritize multiple support requests.
Nice to have
- Relevant certifications (such as CompTIA A+ or similar), prior experience in a help desk environment, and proficiency in ticketing systems are beneficial.
Technologies
- Windows
Highlights
This is an on-site position based in Sammanturai. Relevant certifications and prior help desk experience are considered beneficial but not mandatory.
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