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MJ
Senior Engineer – Managed Services
MYTech Jobs Pvt Ltdlinkedin.com
Oct 22, 2026, 10:38 PM4d ago
Full-timeColombo, Western ProvinceSenior (3+ yrs)
About the role
The Senior Engineer – Managed Services will be part of the Billing Operations Team, reporting to the Team Lead. The role involves handling issue tickets and Service Requests (SRs), troubleshooting and executing activities within the billing system, and managing daily operational tasks related to billing modules. Responsibilities include monitoring the billing system, performing sanity checks after patch deployments, investigating and resolving defects, and identifying recurring issues. The position also requires continuous technical skill development and proactive process improvement suggestions.
Must have
- 3+ years of experience in a related field.
- University degree in Computer Science, Computer Engineering, Telecommunication Engineering, or another related field.
- Teamwork-oriented character, as successful projects are realized through appropriate management of people/team.
- Possess a good sense of urgency, since issue tickets/SRs will be prioritized according to severity.
- Strong problem-solving skills.
- Positive-minded, confident, flexible, and adaptable.
- Hands-on experience with billing system configurations and the ability to write CRLs.
- Hands-on experience in managing Linux/UNIX.
- Knowledge of C++ and Python to write code-level changes for Huawei CBS Platforms.
- Qualified in managing/supporting daily billing system operational issues.
- Deep understanding of CAP, DCC, SS7, SMPP, VOIP, Sy, Gx, and Gy interfaces.
- Deep understanding of billing system call and data flows, with the ability to run and understand debug logs for issue handling.
- Understanding of different billing system modules, i.e., Debt Collector, AR, and GL.
- Understanding of integration of billing system modules with third-party systems.
- Ability to understand billing system-related impact assessments and work closely with the Team Lead to advise alternative approaches if a better solution is available.
- Ability to communicate complex procedures to other colleagues and clients.
Technologies
- C++
- Linux
- Python
- Unix
- VoIP
Highlights
Applications should be sent via email to gihan@mytechjobs.lk.