Customer Support Officer
About the role
The Customer Support Officer role involves handling and logging client support tickets, providing timely and professional responses within SLA, managing routine service requests such as access and password resets, taking support calls, assisting clients, escalating complex issues with clear handovers, and occasionally visiting sites for user trainings or meetings. The position is available at intern (paid), junior, and senior levels, with four vacancies open. The role is full-time and hybrid, and candidates are preferred to be male.
Must have
- Clear written English and basic spoken English
- Good listening and a customer-first attitude
- Calm, organised and a team player
- Basic computer skills (MS Office, software installation and troubleshooting)
Nice to have
- IT, banking, financial or payroll exposure is a plus (not required).
Technologies
- Microsoft 365
Highlights
Occasional site visits are required for user trainings and meetings. There are four vacancies available. The role is open to recent graduates as well as those with up to 5 years of experience. Preference is given to male candidates.
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