AI & MIS Lead
About the role
Superloop is seeking a highly analytical and detail-oriented Data Analyst to join their Consumer unit as an AI & MIS Lead, focusing on contact centre insights in the broadband industry. The role involves developing databases and dashboards, monitoring KPIs, leveraging AI prompting techniques, ensuring KPI accuracy, evaluating automation processes, forecasting call volumes, and preparing presentations for management. Candidates should have a strong background in data analysis, experience with SQL or Python, proficiency in Excel, and a minimum of 4 years of relevant experience. The position offers the opportunity to work in a dynamic, customer-focused team dedicated to delivering superior internet services to Australian homes.
Must have
- Bachelor's degree in Statistics, IT, Business Analytics or a related field.
- Proven experience in SQL or Python. Proficient in Excel.
- Experience in developing effective AI prompts, implementing automations and working with AI-powered tools and technologies.
- Strong numerical and analytical skills with experience in handling large data sets and providing business insights.
- Minimum of 4 years of relevant work experience in a similar role.
- Excellent communication skills & fluency in English.
- Detail-oriented with a strong commitment to data accuracy and quality.
- Excellent presentation skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Nice to have
- MBA in a similar discipline would be a strong advantage.
- Prior experience in Databricks would be a strong advantage.
- Familiarity with contact centre technologies and metrics would be an added advantage.
Technologies
- Databricks
- Excel
- Python
- SQL
- Statistics
Highlights
The role offers flexible work arrangements (3 days in the office, 2 days from home once confirmed), quarterly awards, milestone gifts, referral bonuses, regular team events, and wellness programs. Superloop is committed to diversity and inclusion, welcoming applicants from all backgrounds. The company provides a supportive environment with career development opportunities and employee assistance programs.
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