Information Technology Support Specialist
About the role
The Information Technology Support Specialist is responsible for overseeing computer systems and providing support to users, which may include both internal staff and external customers. Key responsibilities include coordinating with ISP vendors for WAN issues, troubleshooting LAN and WAN problems, configuring and maintaining routers and switches, monitoring network devices, and supporting various applications and servers. The role also involves managing network security, backup solutions, and user permissions, as well as maintaining knowledge of network protocols and technologies. Candidates should be graduates with 3 to 6 years of relevant experience.
Must have
- Graduate
- 3 to 6 years of experience
- Problem Solving, Presenting Technical Information, Process Improvement, Software Maintenance, Software Testing, Network Design and Implementation, Load Balancing and Scalability, Vendor Relationships, Software Performance Tuning, Network Performance Tuning, Database Performance Tuning
Nice to have
- Preferred from Business Centre
Technologies
- Active Directory
- BGP
- Cisco
- DHCP
- Ethernet
- Microsoft 365
- MPLS
- Nagios
- OSPF
- SNMP
- SSH
- VLAN
- VMware
- VPN
- WAN
- Windows
- Windows Server
Highlights
Candidates with experience in business centres are preferred. The role requires 3 to 6 years of experience and a graduate qualification.
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