Support Desk Analyst (LS Central/ Dynamics Business Central)
About the role
The Support Desk Analyst (LS Central/Dynamics Business Central) role involves providing first- and second-level application support for customers using LS Central and Microsoft Dynamics 365 Business Central. The position focuses on incident resolution, service request fulfillment, troubleshooting functional issues, and ensuring timely, professional customer support. The successful candidate will work within an established technology organization supporting ERP solutions for retail and hospitality clients. Key responsibilities include managing support tickets, diagnosing application issues, maintaining documentation, and collaborating with senior analysts and developers. The company offers opportunities for professional development and values customer service, collaboration, and continuous learning.
Must have
- Experience in an application support, service desk, or customer support role.
- Strong problem-solving and analytical capabilities
- Ability to diagnose and troubleshoot functional application issues
- Experience managing multiple support tickets and competing priorities
- Familiarity with service management or ticketing tools
- Strong written and verbal communication skills
- Confident communicating with customers and internal technical teams
- Customer-focused approach with a commitment to providing quality support
- Ability to explain technical or functional issues clearly and professionally
- Strong attention to detail and ownership of assigned issues
- Ability to prioritise tasks based on urgency and business impact
- Collaborative approach when working with senior analysts, consultants, and developers
- Proactive attitude towards learning and professional development
Nice to have
- Exposure to LS Central (LS Retail) or Microsoft Dynamics 365 Business Central is desirable
- Experience supporting ERP, retail, hospitality, or other business-critical applications is advantageous
- Familiarity with ITIL-based support processes is beneficial
- Willingness to develop functional knowledge of LS Central and Business Central
- Tertiary qualification in Information Technology, Business, or a related discipline is preferred
- Willingness to work towards Microsoft Dynamics and/or LS Retail certifications
Technologies
- ERP
- ITIL
- Microsoft Dynamics
Highlights
Compensation is paid in Australian Dollars. Benefits include medical insurance from day one (covering spouse or parents if unmarried), OPD coverage, home office setup and internet allowances, gym and wellness allowance, mental health support, reimbursement for industry certifications, flexible work arrangements (home or office), and regular team events. The company uses AI tools to assist in the hiring process, but final decisions are made by humans.
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