IT Administrator
About the role
The IT Administrator will be responsible for providing technical support and maintaining IT systems, infrastructure, and services across an enterprise environment. Key duties include Level 1 and Level 2 technical support, user and access management, Microsoft 365 administration, hardware and software management, system and network administration, IT security and patching, system monitoring, backup and disaster recovery, IT asset management, procurement, vendor coordination, and maintaining IT documentation. The role requires a minimum of 4 years of experience in IT support or administration, hands-on experience with Microsoft 365, knowledge of Azure and network administration, and strong troubleshooting and communication skills. The position involves working collaboratively with technical teams and end users, and may require flexibility to support shift-based operations.
Must have
- A degree in Information Technology or relevant technical qualifications.
- Minimum of 4 years of experience in IT support, IT administration, or a similar role within an enterprise or hybrid cloud environment.
- Hands-on experience with Microsoft 365 administration, including Exchange Online, SharePoint, OneDrive, Teams, and Intune.
- Working knowledge of Azure, user and access management, endpoint management, and IT security practices.
- Knowledge of network administration, including LAN, Wi-Fi, switches, routers, and firewalls.
- Experience with IT Service Management (ITSM) platforms, preferably ServiceNow.
- Understanding of system monitoring, patch management, backup and recovery, and IT asset management.
- Experience coordinating IT procurement activities and working with external vendors and service providers.
- Strong troubleshooting, analytical, communication, and problem-solving skills.
- Excellent spoken and written English.
- Ability to work collaboratively with technical teams and end users, with flexibility to support shift-based operations when required.
Nice to have
- Certifications in ITIL, Microsoft 365, Azure Administration, networking, Intune, Endpoint Manager, ServiceNow, or Cisco.
- Familiarity with cybersecurity awareness, cloud security, multi-factor authentication (MFA), and Zero Trust concepts.
- Experience with automation tools and IT service improvement initiatives.
Technologies
- Authentication
- Azure
- Cisco
- Cloud Security
- Cybersecurity
- Firewall
- Intune
- ITIL
- Microsoft 365
- OneDrive
- Outlook
- ServiceNow
- SharePoint
- Wi-Fi
- Zero Trust
Highlights
Certifications such as ITIL, Microsoft 365, Azure Administration, networking, Intune, Endpoint Manager, ServiceNow, or Cisco are considered advantageous. Familiarity with cybersecurity, cloud security, MFA, Zero Trust, and automation tools is a plus. The ability to support shift-based operations may be required.
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