Manager - IT Service Management
About the role
The Manager - IT Service Management at DHL is responsible for leading IT infrastructure and service operations, ensuring the delivery of secure, reliable, and business-aligned technology services. Key responsibilities include managing IT service delivery, incident, problem, change, and service request management processes, driving continual improvement initiatives, collaborating with various teams to resolve issues, ensuring compliance with governance standards, monitoring performance KPIs and SLAs, managing vendor and stakeholder relationships, and leading IT service teams. The role requires a degree in Information Services or equivalent, 4-5 years of IS and business experience, excellent communication and vendor management skills, and at least 3 years of Information Systems Management experience.
Must have
- Degree in Information Services or an equivalent qualification.
- 4-5 years of IS (Information Service) and business experience.
- Excellent communication, negotiation, vendor management, and interpersonal skills.
- Minimum 3 years of Information Systems Management experience.
Highlights
Applicants should send their resume to CareersSriLanka@dhl.com. The company promotes equal opportunity and compliance with DHL Group policies. The position is based in Sri Lanka and requires on-site presence. DHL is recognized as a Great Place to Work and among Asia's Best Workplaces for 2024.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka