Account Operations Coordinator
About the role
The Account Operations Coordinator will support key account operations for nominated accounts within the Account Support centre, ensuring high-quality and efficient processes across various account management tasks. The role involves collaborating with account teams and internal business services, managing account data, preparing research and meeting packs, maintaining data quality, and facilitating compliance and knowledge sharing. Candidates should have strong communication, stakeholder management, and project handling skills, with experience in Microsoft Office and SharePoint. The position is based at the World Trade Center and is open to Sri Lankan candidates only. Applicants should have a graduate degree and 3-5 years of relevant experience in a fast-paced global environment. To apply, candidates are instructed to send their CV to the provided email address.
Must have
- Any graduate degree with relevant experience.
- Strong Excel and PowerPoint skills.
- Demonstrated strong written and oral communication skills in a multi-cultural environment.
- Ability to use both qualitative and quantitative research and analysis methodologies, including financial analysis skills, to synthesize information, review data inputs, and provide analytic insights.
- Expert or intermediate level experience in Microsoft Office (Word, Excel, PowerPoint)
- SharePoint management experience.
- Experience in a large global organization preferred.
- Proven ability to influence and build collaborative relationships with a wide range of stakeholders.
- 3-5 years of hands-on experience in a fast-paced global environment.
- Experience interacting with geographically dispersed professionals.
- Understanding of business research or data interpretation and analysis concepts.
- Proven sound judgment and flexibility in balancing multiple project requirements, tight deadlines, and keeping people and projects moving on schedule, with high attention to detail
- Understanding of project management concepts and experience working on non-IT projects.
Nice to have
- Data reporting skills.
- Exposure to Power Platform tools like Power Automate, Power Apps, Power BI.
- Credible experience working in a fast moving, client driven environment.
- Experience using procurement portals (e.g., SAP Fieldglass or Ariba).
- Professional services industry experience, or internal or external client serving experience preferred.
Technologies
- Ariba
- Excel
- Microsoft 365
- Power Automate
- Power Platform
- Power Apps
- Power BI
- Powerpoint
- SAP
- SharePoint
Highlights
Eligibility is limited to Sri Lankan candidates. The role requires flexibility to work in Eastern and Pacific US Time. Applications should be sent via email to suwasthiga.thiyagarajan@gds.ey.com.
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