Client Success Executive
About the role
The Client Success Executive will be responsible for training clients on payroll, POS, accounting, and custom software systems, as well as providing ongoing support after implementation. Key duties include visiting client sites for training, coordinating schedules, handling support tickets and calls, managing routine requests, escalating complex issues, and providing basic troubleshooting. The ideal candidate should have strong communication skills, be comfortable explaining technical concepts to non-technical users, and be willing to travel to client sites. The company offers a salary based on experience, travel allowance, benefits, and a clear career path in client-facing roles.
Must have
- Clear written English and good spoken English
- Comfortable explaining things step by step to non-technical users
- Calm, organised, customer-first and a good team player
- Willing to travel to client sites at short notice, with reliable transport
- Basic computer skills (MS Office, software installation)
- Basic troubleshooting skills (printers, LAN/Wi-Fi)
- 1-2 years in customer support, training, or help desk role
Nice to have
- Background in accounting, payroll, banking or finance customer service is a strong plus
Technologies
- Microsoft 365
- Wi-Fi
Highlights
This is a full-time, on-site position in Sri Lanka with a minimum 1-year commitment required. The salary ranges from LKR 45,000 to 120,000 depending on experience, plus travel allowance. EPF/ETF, medical, paid leave, and other benefits are provided. Hands-on training and career progression opportunities are available. Recent graduates are also considered.
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