Software Helpdesk - L1 Support
About the role
Apex Software Solutions PVT LTD is seeking a Software Helpdesk – L1 Support professional for a full-time, on-site role in Colombo. The position involves providing first-level technical support for software, hardware, and system-related issues, serving as the main point of contact for user support requests. Responsibilities include troubleshooting, issue resolution, documentation, escalation of complex issues, and supporting software deployments, updates, user training, and testing. This role is ideal for individuals looking to start a career in IT, with training and guidance provided.
Must have
- This position is ideally suited for recent school leavers and entry level candidates looking to build a career in Information Technology. Previous work experience is not essential, as training and guidance will be provided.
- Strong interest in IT and software support with a willingness to learn new technologies.
- Ability to follow instructions, procedures, and troubleshooting guidelines.
- Good communication and interpersonal skills.
- Customer-focused attitude with a professional and positive approach.
Nice to have
- A Certificate or Diploma in Information Technology from a recognized institution will be an added advantage.
Highlights
The position is on-site in Colombo and is suitable for recent school leavers or entry-level candidates. Previous work experience is not required. Training and guidance will be provided.
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