Level 4 Engineer Senior Systems Engineer
About the role
The Level 4 Senior Systems Engineer role is a senior technical position responsible for providing technical leadership, advanced escalation support, solution architecture, and complex project delivery across Microsoft, cloud, networking, and security environments. The role involves leading infrastructure and cloud initiatives, mentoring technical teams, and building trusted client relationships. Key responsibilities include acting as the highest level of technical escalation, leading root cause analysis, designing and implementing Microsoft 365 and cloud solutions, supporting enterprise networking, conducting security reviews, and delivering complex projects. The position is with a managed services provider supporting businesses across Australia, emphasizing quality, accountability, and strong client outcomes. The company offers a range of benefits including medical insurance, home office setup allowance, internet and wellness allowances, and support for professional development and certifications.
Must have
- 10+ years of experience in the IT industry, including 5+ years within an MSP environment supporting multiple customers
- Advanced Microsoft 365 administration and architecture experience
- Strong hands-on expertise across Microsoft Entra ID, Intune, Azure, Microsoft operating systems, and cloud infrastructure
- Advanced networking and firewall administration capabilities
- Experience with enterprise Wi-Fi, network infrastructure, VPNs, routing, switching, VLANs, WAN, and internet connectivity
- Strong understanding of endpoint security, backup and disaster recovery, and cybersecurity principles
- Experience with PowerShell scripting and automation
- Proven ability to design, troubleshoot, and improve complex infrastructure environments
- Experience implementing security controls and remediation strategies
- Understanding of security frameworks and compliance requirements, including Essential Eight, CIS Controls, NIST, and cyber insurance requirements
- Experience with security monitoring, incident response, and security investigations
- Proven experience leading technical initiatives and mentoring engineers
- Strong client-facing and stakeholder management capabilities
- Ability to communicate technical concepts and solutions to both technical and non-technical audiences
- Strong analytical and problem-solving skills
- High attention to detail with a proactive, accountable, and outcome-focused approach
- Strong organisational skills and the ability to work independently and make sound technical decisions
- Commitment to continuous learning and professional development
Nice to have
- Microsoft Sentinel, SIEM, Microsoft Defender, Azure Virtual Desktop, and Cloudflare experience is highly desirable
- Ubiquiti UniFi and Sophos Firewall experience is advantageous
- Familiarity with Microsoft Teams Phone is beneficial
- Experience with ConnectWise Manage, ConnectWise Automate, IT Glue/IT Boost, and ITIL is desirable
- Microsoft Certified: Enterprise Administrator Expert
- Microsoft Certified: Azure Solutions Architect Expert
- Microsoft Certified: Cybersecurity Architect Expert
- Microsoft Certified: Security Operations Analyst
- CCNA, CCNP, or equivalent networking certification
- CISSP, CISM, CEH, or equivalent cybersecurity certification
- ITIL Foundation or higher
Technologies
- Azure
- CCNA
- CCNP
- CEH
- CISM
- CISSP
- Cloudflare
- Cybersecurity
- Microsoft Entra ID
- Firewall
- Intune
- ITIL
- Microsoft 365
- Network Security
- NIST
- Power Platform
- PowerShell
- Microsoft Sentinel
- SharePoint
- SIEM
- VLAN
- VPN
- WAN
- Wi-Fi
- Zero Trust
Highlights
The role offers flexible work arrangements (home or office), medical insurance from day one for you and your spouse or parents, generous OPD coverage, home office and internet allowances, gym and wellness allowance, mental health support, reimbursement for industry certifications, and regular team events. Compensation is paid in Australian Dollars. The company uses AI tools to assist in the hiring process, but final decisions are made by humans.
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