NOC Engineer
About the role
The NOC Engineer (Remote Operations Engineer) will support the daily IT operations of an Australian Managed Service Provider (MSP), focusing on backup monitoring, verification, patch remediation, and infrastructure health checks across multiple client environments. Responsibilities include identifying operational issues, performing remediation activities, maintaining ticket documentation, and escalating incidents as needed. The role requires hands-on experience with Veeam, Azure Backup, Datto RMM, and Windows Server environments, as well as the ability to work independently while following established procedures. The company values operational excellence, proactive maintenance, and security, offering a structured environment for IT professionals to contribute to the performance and resilience of client systems.
Must have
- Hands-on experience with Veeam Backup & Replication, including backup monitoring, file-level recovery, repository management, and capacity checks.
- Practical knowledge of Azure Backup, Recovery Services vaults, and file recovery from restore points.
- Experience reviewing backup histories, identifying failures, validating backup integrity, and performing test restores.
- Familiarity with Datto BCDR and SaaS Protection platforms.
- Proven experience using Datto RMM for endpoint monitoring, patch deployment, compliance verification, and remediation.
- Ability to investigate failed Windows updates, troubleshoot patching issues, and verify successful remediation.
- Understanding of Windows Server and workstation administration, including troubleshooting system updates and reboot-related issues.
- Experience working within an MSP or structured IT operations environment.
- Strong understanding of ticketing systems, technical documentation, and checklist-driven processes.
- Ability to maintain accurate records, capture supporting screenshots, and document remediation outcomes.
- Clear written English communication skills with the ability to produce concise technical updates.
- Strong attention to detail, problem-solving abilities, and sound judgment regarding incident escalation.
- Ability to work independently with minimal supervision while following established operational and security procedures.
- Understanding of multi-factor authentication, least-privilege access, and secure remote administration.
- Awareness of data protection requirements and appropriate handling of confidential client information.
- Ability to follow approved change management procedures and maintain secure access practices.
Nice to have
- Basic PowerShell scripting knowledge would be advantageous.
Technologies
- Ai
- Authentication
- Automation
- Azure
- PowerShell
- SaaS
- Vault
- Windows Server
Highlights
Compensation is paid in Australian Dollars. Medical insurance is provided from day one for you and your spouse (or parents if unmarried), along with OPD coverage, home office setup and internet allowances, gym and wellness support, mental health counseling, reimbursement for industry certifications, flexible work arrangements, and regular team events. The company uses AI tools to assist in the hiring process, but final decisions are made by humans.
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