Analyst, Operational Support, Market Operations
About the role
The Analyst, Operational Support, Market Operations at London Stock Exchange Group (LSEG) is responsible for supporting the operational readiness and resilience of DSM services through proactive monitoring, operational checks, incident identification and escalation, and stakeholder communication. The role involves performing first-line operational checks across market, admissions, client, and technical activities, supporting start-of-day, intraday, and end-of-day processes, and ensuring timely escalation and resolution of incidents. Candidates will work in a highly operational, time-sensitive environment where accuracy, communication, and adherence to procedures are critical. The position requires relevant experience in incident or operational support, strong analytical and communication skills, and the ability to work under pressure and across defined shift patterns.
Must have
- Relevant experience in incident management, operational support, technical support, financial services or a similarly controlled and time-sensitive environment.
- Strong analytical, investigative and problem-solving skills.
- Excellent attention to detail with a strong focus on accuracy and quality.
- Ability to work effectively under pressure and meet critical operational deadlines.
- Strong written and verbal communication skills.
- A collaborative team player with strong interpersonal skills and a proactive, solution-focused approach.
- Ability to work effectively within defined procedures, controls and escalation frameworks.
- Ability to learn new systems, technologies and internal applications quickly.
- Strong organisational and prioritisation skills.
- Ability to communicate effectively with both technical and non-technical stakeholders.
Nice to have
- Automation & RPA: Leapwork, UiPath and Microsoft Power Automate.
- Programming & Scripting: Python, JavaScript, HTML and JSON.
- Monitoring & Observability: Datadog and Control-M.
- DevOps & CI/CD: DXOne.
- Data, Querying & Reporting: Snowflake, SQL and Power BI.
- Cloud Technologies: AWS services, including Lambda, EC2 and S3.
- Low-Code Platforms: Microsoft Power Apps.
- IT Service & Work Management: ServiceNow, Jira, Agile/Sprint methodologies and project management practices.
- Knowledge of equities, securities and capital markets would be advantageous.
Technologies
- Agile
- AWS
- CI/CD
- Datadog
- DevOps
- EC2
- HTML
- JavaScript
- Jira
- JSON
- AWS Lambda
- Observability
- Power Automate
- Power Apps
- Power BI
- Python
- RPA
- S3
- ServiceNow
- Snowflake
- SQL
- UiPath
Highlights
This role requires working across multiple shift patterns, including early morning, afternoon, and overnight shifts (Sri Lanka time). Candidates must be comfortable with these shifts as per business needs. LSEG offers tailored benefits such as healthcare, retirement planning, paid volunteering days, and wellbeing initiatives. The company values diversity and is an equal opportunities employer.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka