Level 1 Windows Administrator - Analyst
About the role
The Level 1 Windows Administrator - Analyst will join the Infrastructure Support team to provide first-line support for Windows server environments. Responsibilities include monitoring system health, responding to incidents and service requests, performing daily administration tasks, and escalating complex issues to higher support levels. The role also involves maintaining documentation, participating in shift handovers, and supporting 24x7 operational activities. Candidates should have knowledge of Windows Server administration, Active Directory, Group Policy, DNS, DHCP, and basic networking, as well as experience with monitoring and ticketing tools. The position is suitable for fresh graduates and early-career professionals, offering the opportunity to build a career in enterprise IT operations within a dynamic team environment.
Must have
- Knowledge of Windows Server 2016, 2019, and 2022 administration.
- Basic understanding of Active Directory and Group Policy.
- Knowledge of DNS, DHCP, File Services, and Print Services.
- Familiarity with PowerShell fundamentals.
- Experience using monitoring and ticketing tools.
- Basic networking knowledge, including TCP/IP, ports, connectivity, and troubleshooting.
- Understanding of patch management and antivirus processes.
- Bachelor's Degree in Computer Science, Information Technology, or a related field.
- Strong analytical and troubleshooting skills.
- Customer-centric approach to service delivery.
- Excellent verbal and written communication skills.
- Ability to work effectively in a 24x7 shift environment.
- Strong teamwork, ownership, and accountability.
- Attention to detail and adherence to operational processes.
Nice to have
- Exposure to ServiceNow or other ITSM platforms.
- Basic knowledge of virtualization technologies such as VMware.
- Exposure to cloud platforms such as Microsoft Azure or AWS.
- Understanding of backup technologies and operational procedures.
- Microsoft Certified: Windows Server and/or Azure Administrator
- ITIL Foundation Certification
Technologies
- Active Directory
- AWS
- Azure
- DHCP
- DNS
- ITIL
- PowerShell
- ServiceNow
- TCP/IP
- Virtualization
- VMware
- Windows
- Windows Server
Highlights
This role requires the ability to work in a 24x7 shift environment. Fresh graduates and early-career professionals are encouraged to apply. Preferred certifications include Microsoft Certified: Windows Server and/or Azure Administrator and ITIL Foundation Certification.
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