IT Assistant
About the role
The IT Assistant (Outsourced) role involves supporting IT operations under the supervision of the Manager IT and VGM(GAD). Key responsibilities include troubleshooting hardware and software issues, maintaining computer literacy, networking, and IT security awareness. The position requires strong communication, problem-solving, confidentiality, teamwork, and customer service skills. Candidates must demonstrate honesty, integrity, responsibility, and a professional attitude, with flexibility to work beyond normal office hours if needed. The role is customer-oriented and requires compliance with the bank's IT policies and information security standards. Applications are to be sent to the provided email address.
Must have
- Honesty, integrity, and responsibility.
- High level of confidentiality.
- Professional attitude and discipline.
- Customer-oriented mindset.
- Flexibility to work beyond normal office hours when required.
- Ability to communicate effectively in English, depending on the bank's requirements.
- Ability to comply with the bank's IT policies, procedures, and information security standards.
- Computer literacy: Good
- Hardware troubleshooting: Good
- Software troubleshooting: Good
- Networking knowledge: Basic to Good
- IT security awareness: Good
- Communication skills: Good
- Problem-solving: Good
- Confidentiality: Excellent
- Teamwork: Good
- Customer service: Good
Highlights
Application deadline is 2026/10/30. Flexibility to work beyond normal office hours is required. Applications should be sent to nethmini.dias@jobfactory.lk.
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