Service Desk Analyst
About the role
HCLTech is seeking Service Desk Analysts to join their global technology team. The role involves providing Level 1 remote desktop support via phone, email, and chat, troubleshooting hardware, software, and network issues, and ensuring high-quality customer support while meeting SLA targets. Responsibilities also include escalating complex issues, maintaining accurate work logs, and contributing to knowledge base updates. Candidates should have strong communication skills, a good understanding of Windows operating systems, familiarity with remote desktop support tools, knowledge of ticketing systems, and basic networking and troubleshooting abilities. The position is suitable for those with 0-2 years of experience and offers opportunities for growth in a diverse, global environment.
Must have
- Strong verbal and written communication skills
- Good understanding of Windows Operating Systems
- Familiarity with Remote Desktop Support tools
- Knowledge of ticketing systems and service desk operations
- Basic networking and troubleshooting skills
- Strong problem-solving abilities and customer service orientation
Technologies
- Ai
- Cloud
- Networking
Highlights
This is a 24x7 shift-based role requiring comfort with rotational and night shifts. Candidates should be prepared to work in a shift environment. Applications are accepted via CV submission.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka