Sales Administrator (Microsoft 365 and Microsoft licensing. )
About the role
The Sales Administrator (Microsoft 365 and Microsoft licensing) role supports the sales function of a Managed Service Provider (MSP) by managing administrative, technical, and commercial activities throughout the sales process. The position involves working closely with business leaders, account managers, technical teams, distributors, vendors, and customers to translate requirements into technology solutions, including hardware, software, licensing, cloud services, networking, and managed services. Key responsibilities include preparing quotations and proposals, managing sales administration, supporting procurement and vendor management, and assisting with licensing and renewals. The ideal candidate will have experience in MSP or IT service environments, strong commercial awareness, and the ability to take ownership of opportunities from requirements through to quotation. The company offers a supportive environment with benefits such as medical insurance, home office setup allowance, internet and wellness allowances, and flexible work arrangements.
Must have
- Previous experience within an MSP, IT Service Provider, or similar technology business
- Experience in Sales Administration, Sales Coordination, Account Coordination, Procurement, Inside Sales, or Pre-Sales support
- Strong understanding of how MSPs operate and the services commonly delivered to SMB customers
- Demonstrated experience preparing IT quotations and proposals
- Strong commercial awareness, including pricing, gross margin, and recurring revenue
- Ability to manage multiple opportunities while maintaining accuracy and attention to detail
- Ability to independently take ownership of opportunities from customer requirements through to quotation
- Experience specifying commercial laptops, desktops, and related end-user computing equipment
- Ability to interpret customer requirements and recommend appropriate hardware specifications
- Understanding of Managed Services agreements and the information required to scope an MSP customer
- Experience working with IT distributors and technology vendors
- Familiarity with MSP PSA and CRM platforms such as ConnectWise, Autotask, HaloPSA, or similar
- Experience with distributors such as Ingram Micro, Dicker Data, TD SYNNEX, or similar
- Exposure to vendors including Microsoft, Dell, HP, Lenovo, Cisco, Fortinet, or similar technology providers
- Commercially minded with a genuine interest in technology
- Highly organised, proactive, and detail-oriented
- Confident asking the right questions to identify customer requirements and potential gaps
- Strong written and verbal English communication skills
- Comfortable working with business owners, salespeople, engineers, vendors, distributors, and customers
- Strong sense of ownership and accountability
- Able to identify when an opportunity requires further technical input or specialist review
Nice to have
- Microsoft 365 and Microsoft licensing knowledge is highly desirable
- Understanding of Azure, cloud services, and cybersecurity solutions is advantageous
- Experience quoting firewalls, switches, wireless equipment, servers, or other infrastructure is beneficial
- Experience preparing Statements of Work or project proposals is advantageous
- Understanding of IT procurement and hardware lifecycle management is beneficial
Technologies
- Azure
- Cisco
- CRM
- Cybersecurity
- Firewall
- Fortinet
- Microsoft 365
Highlights
Compensation is paid in Australian Dollars. Medical insurance is provided from day one for you and your spouse (or parents if unmarried). There are allowances for home office setup, internet, and gym/wellness. Flexible work arrangements are available, allowing work from home or office. The company offers reimbursement for industry certifications and regular team events. Mental health and counseling support is available. The recruitment process may use AI tools to assist but final decisions are made by humans.
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