System Support Engineer

Inbay & Uptime Ltdtopjobs.lk

Sep 17, 20265w ago

Colombo 02SupportJunior (1+ yr)

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About the role

The System Support Engineer at UPTIME is responsible for supporting and maintaining critical IT systems for clients across various industries. The role involves diagnosing and resolving technical issues, managing service requests, and ensuring high levels of system availability and client satisfaction. Key responsibilities include delivering remote technical support, responding to incidents, escalating complex issues, managing service tickets, fulfilling standard service requests, maintaining professional communication, contributing to team KPIs, and documenting technical processes. The position requires 1–2 years of relevant experience, ITIL certification, strong communication skills in English, and hands-on experience with a range of IT platforms and tools. UPTIME offers a multinational work environment, opportunities for professional growth, and a competitive compensation and benefits package. Applications are accepted via email with a resume and referee details.

Must have

1–2 years’ experience in a similar role or relevant third-level IT qualification.
ITIL v3/v4 Foundation certified.
Excellent communication skills in both written and spoken English are a MUST.
Experience working with support ticketing tools and remote support platforms.
Technical experience in: Windows 10, Windows Server (2008–2019), Exchange
Technical experience in: Networking (VLANs, switches, wireless, routers)
Technical experience in: Firewalls (SonicWall, Fortinet, Cisco), AV, web/spam filtering
Technical experience in: Hyper-V, VMware
Technical experience in: Office 365, Microsoft 365, Azure, AWS, Google Cloud
Technical experience in: Backup tools (Veeam, ArcServe, Azure Backup, etc.)

Technologies

AWS
Azure
Cisco
Firewall
Fortinet
GCP
Hyper-V
ITIL
Microsoft 365
VLAN
VMware
Windows Server

Highlights

Candidates must apply by sending their resume and contact details of two nonrelated referees to the provided email address, mentioning the position in the subject line. The role is based in Colombo 02. Excellent communication skills in English are mandatory.