Technical Support Intern
About the role
The Technical Support Intern at Toner.lk will assist customers with technical issues related to printers and printing supplies, including diagnosing and troubleshooting hardware and software problems. The role involves responding to customer inquiries via phone, email, or in person, documenting support cases, escalating complex issues, testing solutions, and contributing to user guides or FAQs. The intern will also support the operations team with technical insights and help maintain an efficient support environment. Candidates should have strong technical support and troubleshooting skills, a customer-focused attitude, analytical abilities, and good communication skills. Basic knowledge of printers and operating systems is required, and ongoing or completed studies in IT or related fields are preferred but not mandatory. The position is full-time and based on-site in Colombo.
Must have
- Strong Technical Support and Troubleshooting skills to identify, analyze, and resolve printer and related technical issues.
- Customer Support and Customer Satisfaction focus, with the ability to communicate clearly, listen actively, and maintain a professional, service-oriented attitude.
- Analytical Skills to interpret technical symptoms, prioritize issues, and recommend appropriate solutions.
- Basic knowledge of printers, printing supplies, and common operating systems; willingness to learn product-specific details.
- Good written and verbal communication skills in English; Sinhala or Tamil proficiency is an advantage.
- Ability to work on-site in Colombo, manage multiple tasks, and collaborate effectively with team members.
Nice to have
- Ongoing or completed studies in IT, Computer Science, Engineering, or a related field are preferred but not mandatory.
Highlights
The role requires the ability to work on-site in Colombo. Proficiency in Sinhala or Tamil is considered an advantage. Ongoing or completed studies in IT, Computer Science, Engineering, or a related field are preferred but not mandatory.
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