Customer Support Staff
About the role
This full-time, on-site Customer Support Staff position is located in Port City Colombo. The role is responsible for providing operational and technical support to B2B customers through email, Telegram, and other messaging platforms. Key duties include responding to customer inquiries, troubleshooting issues related to products, payments, and back-office systems, managing support tickets, and escalating complex cases as needed. The ideal candidate will have strong communication and problem-solving skills, a customer-focused mindset, and the ability to manage multiple tasks efficiently.
Must have
- Previous experience in customer support, technical support, or a similar customer-facing role.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to handle customer inquiries professionally and resolve issues efficiently.
- Basic technical knowledge of online platforms, payment systems, and back-office tools.
- Good organizational skills, attention to detail, and ability to manage multiple tasks.
- Familiarity with Microsoft Office, customer support systems, and ticketing tools.
- Ability to work independently and collaborate with cross-functional teams.
Nice to have
- Proficiency in English is an advantage.
- A diploma or bachelor's degree in Business, IT, Communications, or a related field is preferred.
Technologies
- Microsoft 365
Highlights
The position is based on-site in Port City Colombo. Proficiency in English is considered an advantage. A diploma or bachelor's degree in a relevant field is preferred but not mandatory.
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