Operations Engineer
About the role
The Operations Engineer at Superloop will provide engineering support for BNSC systems and infrastructure, acting as an escalation point for support, project delivery, and field services teams. The role involves configuring and maintaining wireless environments, supporting network infrastructure, conducting proactive maintenance, and ensuring optimal network performance. Key responsibilities include liaising with stakeholders, documenting network configurations, participating in on-call rosters, and ensuring compliance with company policies. The position requires general networking or IT experience, knowledge of networking technologies, and strong communication skills. Superloop is a leading Australian connectivity provider, offering a supportive and inclusive workplace with various employee benefits.
Must have
- All round general experience in networking or IT related role.
- Sound knowledge of IPv4 and IPv6 networks.
- Sound understanding of ethernet switching technologies.
- Sound understanding of IP routing and forwarding.
- Sound understanding of wireless technologies, radio frequencies and coverage zones
- Strong customer service ethic.
- Ability to travel internationally with a valid passport.
- Ability to obtain working with children check and/or Blue Card.
- Ability to obtain successful police check suitable with the position of working in areas of Education, Defense, Government, Large Enterprise and Residential settings.
- Ability to meet WH&S requirements as stipulated by the organization or our customers - such as vaccinations, white card or other reasonable licenses.
- Time management and the ability to organize resources and meet deadlines.
- Excellent written and verbal communication skills with the ability to communicate to people in a range of positions.
Nice to have
- Desirable - Degree in IT, Computer Science or equivalent experience to the same level.
- Desirable - Experience in maintaining large-scale Wi-Fi and FTTP, FTTB and fibre technologies.
- Desirable - Experience working with Ekahau suite to design and survey wireless networks.
- Desirable - Industry certifications or experience relating to switching, routing and wireless technologies (such as Aruba/Ruckus/Juniper/Cisco).
Technologies
- Cisco
- Ethernet
- Wi-Fi
Highlights
The role offers flexible work arrangements (3 days in the office, 2 days from home once confirmed), quarterly awards, milestone gifts, referral bonuses, regular team events, and leadership development programs. Applicants must be able to travel internationally with a valid passport and may need to obtain relevant checks (working with children, police check) and meet WH&S requirements. Superloop is an equal opportunity employer and encourages applicants from diverse backgrounds.
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