Customer Product Support
About the role
The Customer Product Support role at InEight involves providing functional support and troubleshooting for InEight’s suite of construction project control software. The position requires handling inbound customer inquiries, managing support cases, and ensuring customer satisfaction through effective problem-solving and communication. Responsibilities include documenting customer issues, researching solutions, walking customers through complex workflows, and facilitating remote troubleshooting sessions. The role is based in Colombo, Sri Lanka, with the possibility of work-from-home arrangements. Candidates should have experience in software application support, case and bug tracking, and strong communication and organizational skills. InEight is a global leader in construction project controls software and offers a dynamic, innovative work environment.
Must have
- At least one year of prior software application support and troubleshooting experience preferred.
- A background supporting complex software is ideal
- Experience with Microsoft Office Suite of products and operating systems, particularly with Excel macros
- Experience using Bluebeam and Adobe preferred but not essential
- An understanding and application of API integrations preferred but not essential
- Bug tracking experience required, Azure DevOps preferred
- Case tracking experience required, Service Now preferred
- Customer communication via phone and/or video required
- SaaS troubleshooting experience is ideal
- Deductive logic, complex problem solving and excellent trouble shooting skills.
- Self-directed, able to prioritize and effectively handle many incidents at a time.
- Exceptional customer service, organizational, and time management skills.
- Excellent written and verbal communication skills.
- A positive, willing and able attitude.
Technologies
- Azure DevOps
- Bluebeam
- Excel
- Microsoft 365
- SaaS
Highlights
The position may require weekend work depending on business needs. The role is based in Colombo, Sri Lanka, and supports remote work arrangements. InEight is an Equal Opportunity Employer. No application deadline or specific application method is mentioned.
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