Managed Services Consultant - L2
About the role
The Managed Services Consultant - L2 at Brennan is responsible for delivering 2nd and 3rd level IT support, taking technical ownership of assigned clients, and acting as the final escalation point for complex issues. The role involves proactive management and maintenance of client IT environments, ensuring high-quality documentation, adherence to SLAs, and excellence in customer service across a broad range of IT infrastructure and ITIL-aligned processes. The consultant will also work closely with senior consultants and account management staff, pursue IT specialisations, and contribute to product development and process improvement. Brennan offers a supportive environment with extensive benefits, training, and recognition programs.
Must have
- Minimum of 5 years IT experience, with Managed Services Provider exposure preferred.
- Windows Server Administration. (2016/2019/2022)
- Active Directory, DNS, DHCP, Group Policy, Entra ID.
- VMware / Hyper-V Virtualization.
- Public Cloud Administration. (Microsoft Azure, M365 and/or AWS)
- Monitoring tools. (SCOM, N-Able, Logic Monitor)
- (Veeam, Commvault, Symantec)
- Experience with SAN/NAS and enterprise storage solutions.
- Exposure to automation scripting. (PowerShell, Python preferred)
- Knowledge of Linux administration. (Basic Level)
- Familiarity with ITSM platforms. (e.g., ServiceNow)
- Citrix / WVD management and application publishing including upgrading, managing securely and administration.
- ITIL Foundation Certification.
- Experience with modern Endpoint Protection and Detection platforms (EPP/EDR/XDR) such as Microsoft Defender, SentinelOne, CrowdStrike, Sophos, or Symantec.
- Advanced skills in Wintel environments and broad range of technologies.
- Advanced skills in Active Directory and Office 365 management.
- Maintain expertise in public cloud technologies (Azure/AWS) to ensure efficient, secure, and resilient cloud infrastructure operations.
- Advanced knowledge of servers, storage and associated hardware.
- Advanced experience working with virtualised environments such as VMWare/Hyper-V, including failover clusters.
- Experience is acting as final escalation point for complex/high impact issues.
- Root cause and problem analysis.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to administer Microsoft SQL servers.
- Conduct technical workshops with clients as well as internal stakeholders.
- A “Do what it takes” attitude.
- Proven ability to work within and across teams.
- Industry based certifications.
- Account Technical Ownership including maintaining high-quality documentation.
- Key Infrastructure Upgrades.
- Generate high-quality technical reports and present to wide audience.
- Risk Identification.
- Process Improvement.
- Provide afterhours On-call support on a roster-based system.
- Coaching and Mentoring Junior Staff.
Technologies
- Active Directory
- AWS
- Azure
- Citrix
- CrowdStrike
- DHCP
- DNS
- EDR
- Microsoft Entra ID
- Hyper-V
- ITIL
- Linux
- Microsoft 365
- PowerShell
- Python
- SentinelOne
- ServiceNow
- SQL
- SQL Server
- Virtualization
- VMware
- Windows
- Windows Server
- XDR
Highlights
The role requires participation in afterhours on-call support on a roster-based system. Brennan offers training and certification bonuses, annual all-expenses paid trips for top performers, vibrant social activities, and discounted hardware and software. The company values diversity and is an equal opportunity employer.
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