POS Terminal Support Executive
About the role
The POS Terminal Support Executive will provide timely and efficient customer support, troubleshoot and resolve technical issues related to POS and credit card terminals, assist customers with installations and device setup, and coordinate with the technical team for field support and servicing. The role requires travel within assigned areas and involves direct interaction with customers to ensure smooth operation of POS systems. The company, Aiken (Pvt) Ltd., is a pioneer in telecommunication, banking consumer electronics, and industrial equipment in Sri Lanka, with locations in Anuradhapura, Jaffna, Colombo, Ratnapura/Balangoda, and Monaragala.
Must have
- G.C.E O/L or A/L qualification
- Age between 21 – 30 years
- Good communication and customer handling skills
- Ability to travel within assigned areas when required
- Should be a hard-working, self-motivated, & result-orientated team player.
- Good technical troubleshooting skills with a structured process to analyze
- Ability to work under pressure and be able to travel with effective communication.
Nice to have
- Basic IT knowledge will be an added advantage
Highlights
School leavers are encouraged to apply. Salary is negotiable based on qualifications and experience. Applications should be sent to hr@aiken.com.lk. The role requires the ability to travel within assigned areas.
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