Senior Specialist - Symantec Email Security, Endpoint Security
About the role
The Senior Specialist - Symantec Email Security, Endpoint Security is responsible for delivering advanced technical support and managing operations related to Symantec Endpoint Protection and EDR. The role involves troubleshooting complex incidents, conducting root cause analysis, and implementing solutions to improve the organization's security posture. Key responsibilities include resolving escalated support tickets, updating the knowledge base, training and coaching team members, and ensuring high customer satisfaction by achieving first call resolution and minimizing case reopenings. The position is based onsite at the HCLTech Office in Colombo and requires working in a 24x7 shift environment.
Must have
- In-Depth Knowledge Of Symantec Endpoint Protection.
- Solid Troubleshooting Skills For Complex Technical Issues.
- Strong Understanding Of Root Cause Analysis Methodologies.
- Familiarity With Support Ticketing Systems And Sla Management.
- Excellent Communication And Coaching Skills.
Technologies
- EDR
Highlights
This role requires onsite work at the HCLTech Office – Cinnamon Life, Colombo 00200. The position operates on a 24x7 shift schedule and must follow a client-specific calendar.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka