Software Engineer, Application Support - GAC Services (PVT) Ltd
About the role
The Software Engineer – Application Support at GAC Services (PVT) Ltd is responsible for ensuring the reliability and smooth operation of GAC’s business applications. The role involves providing 2nd and 3rd line application support, troubleshooting incidents, resolving service requests, and supporting daily operations. Key responsibilities include managing customer issues within agreed service levels, maintaining technical and functional knowledge of applications, supporting enhancements and releases, monitoring application performance, and contributing to documentation and team knowledge sharing. Candidates should have a relevant degree, strong technical skills in .NET Core, C#, REST APIs, Microsoft Azure, and experience with RDBMS and NoSQL databases, as well as at least 2 years of relevant experience.
Must have
- Undergraduate or postgraduate degree in Computer Science, Engineering, Information Technology, or a related discipline.
- Technical skills: Working knowledge of OOP, C#, REST APIs, .NET Core, WPF, WCF, and the .NET Framework. Good knowledge of Microsoft Azure cloud hosting and container-based solutions, such as Docker and Azure Kubernetes Service. Experience with RDBMS and NoSQL databases. Knowledge of incident, problem, and change management processes, with a good understanding of ITIL best practices. Exposure to application development, integration, testing, and release.
- Experience: Minimum 2 years of experience in .NET Core, Minimum 2 years of production/application support experience in software, application, or technical services. Experience in application development, integration, testing, and release.
- Communication & Personal Attributes: Communicate effectively across all levels, engaging and inspiring at senior levels internally and externally. Cultural awareness within a multi-cultural corporate environment. Excellent written and verbal communication skills in English.
Nice to have
- Professional Certifications – Certifications in one or more of the following areas will be advantageous: Microsoft Azure, Microsoft SQL Server Administration, ITIL Foundation or higher, Agile / DevOps methodologies, Application Performance Monitoring (APM)
- Preferred additional skills: ITIL certification. Previous experience developing and supporting solutions in the supply chain, shipping, or logistics sectors. Knowledge of Application Performance Monitoring (APM) tools. Working knowledge of Agile and DevOps methodologies.
Technologies
- Agile
- Azure
- C#
- DevOps
- Docker
- .NET
- ITIL
- Kubernetes
- NoSQL
- RDBMS
- REST
- SQL
- SQL Server
- WPF
Highlights
Professional certifications in Microsoft Azure, SQL Server, ITIL, Agile/DevOps, or APM are considered advantageous. Experience in the supply chain, shipping, or logistics sectors is preferred but not required.
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