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ICT Customer Support Staff
Flash Education Pte. Ltd.itpro.lk
Sep 30, 2026, 2:14 PM3w ago
Full-timeColomboSupport
About the role
The ICT Customer Support Staff role involves providing responsive and professional support to clients and their customers, addressing inquiries, resolving issues, and ensuring client satisfaction. Key responsibilities include monitoring and settling client transactions, preparing and delivering reports, maintaining accurate documentation, and liaising with providers regarding transactions and documentation needs. The role also requires prompt communication with clients and providers, collaborating with internal teams to improve service delivery, and identifying recurring issues to suggest process improvements. Additional tasks related to client operations may be assigned as needed.
Must have
- Provide responsive and professional support to clients and their customers.
- Address inquiries, resolve issues, and ensure client satisfaction.
- Monitor client transactions to ensure accuracy and proper status updates.
- Coordinate and execute settlement of client transactions in a timely manner.
- Prepare, assist, and deliver reports related to client transactions and operations.
- Maintain accurate documentation required by clients and providers.
- Liaise with providers regarding transactions, information, and documentation needs.
- Respond promptly to client and provider communications, ensuring clarity and professionalism.
- Perform additional tasks related to client operations as assigned.
- Collaborate with internal teams to streamline processes and improve service delivery.
- Identify recurring issues and suggest improvements to processes and workflows
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