Front Line Support
About the role
The Front Line Support role at Superloop TechHub involves providing first-level technical support to end users and clients, focusing on maximizing customer satisfaction for Superloop SC network customers. Responsibilities include diagnosing and troubleshooting network connectivity issues across various devices and operating systems, resolving authentication issues, supporting converged networks, managing support requests, and maintaining technical documentation. The position requires general experience in networking or IT, a strong customer service ethic, sound knowledge of networking fundamentals, and proficiency in troubleshooting methodologies. Superloop is a leading Australian tech company specializing in connectivity solutions for consumers, businesses, and wholesale clients, offering a dynamic and inclusive work environment with various employee benefits.
Must have
- All round general experience in networking or IT related role
- Strong customer service ethic.
- Sound knowledge of networking fundamentals.
- Proficient in troubleshooting methodologies for efficient problem diagnosis.
- Ability to deal with high pressure situations whilst maintaining professionalism.
- Problem solving skills and a bias to resolve issues timely.
- Time management and the ability to organise resources and meet deadlines.
- Excellent written and verbal communication skills with the ability to communicate to people in a range of positions.
Nice to have
- Highly Desirable - Sound understanding of switching technologies and CLI.
- Highly Desirable - Sound understanding of wireless technologies, radio frequencies and coverage zones
- Desirable - Diploma or Degree in IT, Computer Science or equivalent experience to the same level.
- Desirable - Industry certifications or experience relating to switching, routing and wireless technologies (such as Aruba/Ruckus/Juniper/Cisco).
Technologies
- Authentication
- Cisco
- CLI
- Firewall
- Networking
- VoIP
Highlights
The role requires flexibility to work shifts during evenings, weekends, and holidays to ensure continuous support coverage. Superloop offers benefits such as flexible work arrangements (3 days in office, 2 days from home after confirmation), quarterly awards, milestone gifts, referral bonuses, team outings, and an employee assistance program. The company emphasizes diversity and inclusion and encourages applicants from all backgrounds.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka