Service Desk Analyst
About the role
HCLTech Sri Lanka is seeking fresh graduates for the role of Service Desk Analyst. In this position, you will be the first point of contact for end users, providing technical support via phone, email, chat, and ticketing systems. Responsibilities include logging and managing incidents, troubleshooting basic hardware and software issues, assisting with account management, escalating unresolved issues, and maintaining accurate documentation. The role requires strong communication, analytical, and customer service skills, and offers comprehensive training, career progression, and exposure to enterprise IT operations.
Must have
- A Bachelor's Degree from a recognized university in any discipline. (Non-IT or IT)
- Must have successfully completed their degree and be able to provide an official transcript as proof of completion.
- Fresh graduates or graduates with up to one year of work experience.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Customer-focused mindset with a passion for delivering quality service.
- Eagerness to learn and grow within the IT industry.
- Ability to work effectively in a team-oriented environment.
Highlights
Candidates must be willing to work in a 24x7 rotational shift environment, including nights, weekends, and public holidays. Applicants must have completed their degree and be able to provide an official transcript. The company offers mentoring, training, and opportunities to work with global clients.
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