Senior Service Desk Engineer
About the role
The Senior Service Desk Engineer at Uptime will provide advanced technical support, resolve escalated incidents, and ensure high-quality service delivery across multiple client environments. The role involves acting as a technical escalation point, mentoring junior engineers, and contributing to continuous service improvement. Key responsibilities include troubleshooting, supporting Microsoft technologies, managing incidents, performing root cause analysis, and maintaining technical documentation. The position requires at least two years of relevant experience, strong knowledge of Microsoft technologies, and excellent troubleshooting and communication skills. The company offers exposure to modern cloud technologies, a collaborative team culture, and comprehensive benefits.
Must have
- Minimum 2 years' experience in a Service Desk, Help Desk, IT Support, Systems Administration, or Managed Services environment, with proven hands-on troubleshooting and customer support experience.
- Strong knowledge of Microsoft technologies, including Microsoft 365, Entra ID (Azure AD), Intune, Exchange Online, Teams, SharePoint, and OneDrive.
- Experience supporting Windows Server environments and network infrastructure.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong customer service, communication, and stakeholder management abilities.
- Ability to prioritize workload, manage multiple issues, and work effectively under pressure.
- A Diploma or Certificate-level IT qualification, such as an Australian Certificate IV in Information Technology or an international equivalent, is required.
- ITIL Foundation certification, or a willingness to complete it within the first six months of employment.
Nice to have
- Experience working within an MSP environment will be highly regarded.
- A bachelor's degree in information technology or a related discipline will be an advantage.
- Microsoft certifications such as MS-900, AZ-900, MD-102, or equivalent certifications will be an advantage.
Technologies
- Azure
- Microsoft Entra ID
- Intune
- ITIL
- Microsoft 365
- OneDrive
- SharePoint
- Windows Server
Highlights
Applicants should send their resume and contact details of two non-related referees to hr-sl@uptimeglobal.tech, mentioning the applied position in the subject line. The role is based in Colombo, Sri Lanka. ITIL Foundation certification is required or must be completed within six months. Microsoft certifications and a bachelor's degree are advantageous. Comprehensive medical insurance, training facilities, and financial assistance for certifications are provided.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka