System Support Engineer
About the role
The System Support Engineer at UPTIME is responsible for supporting and maintaining critical IT systems for clients across various industries. The role involves diagnosing and resolving technical issues, managing service requests, and ensuring high levels of system availability and client satisfaction. Key responsibilities include delivering remote technical support, escalating complex issues, using support tools, fulfilling service requests, maintaining professional communication, contributing to team KPIs, and documenting technical processes. Candidates should have 1–2 years of relevant experience, ITIL certification, strong communication skills in English, and technical experience with a range of IT systems and platforms. UPTIME offers a multinational work environment, opportunities for professional growth, and a competitive compensation and benefits package.
Must have
- 1–2 years’ experience in a similar role or relevant third-level IT qualification.
- ITIL v3/v4 Foundation certified.
- Excellent communication skills in both written and spoken English are a MUST.
- Experience working with support ticketing tools and remote support platforms.
- Technical experience in: Windows 10, Windows Server (2008–2019), Exchange
- Networking (VLANs, switches, wireless, routers)
- Firewalls (SonicWall, Fortinet, Cisco), AV, web/spam filtering
- Hyper-V, VMware
- Office 365, Microsoft 365, Azure, AWS, Google Cloud
- Backup tools (Veeam, ArcServe, Azure Backup, etc.)
Technologies
- AWS
- Azure
- Cisco
- Firewall
- Fortinet
- GCP
- Hyper-V
- ITIL
- Microsoft 365
- VLAN
- VMware
- Windows Server
Highlights
Applicants should send their resume and contact details of two nonrelated referees, mentioning the applied position in the subject line, to hr-sl@uptimeglobal.tech. The position is based at Inbay SL, No. 77, Park Street, Colombo 02. The company offers a collaborative and supportive team culture.
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