Senior Engineer - Managed Services
About the role
The Senior Engineer - Managed Services will be part of the Billing Operations Team at Bridge BSS Talent, working onsite or in a hybrid mode. The role involves handling issue tickets and service requests related to billing systems, troubleshooting, and ensuring operational efficiency and accuracy. The engineer will monitor billing systems, perform sanity checks after patch deployments, resolve defects, and proactively suggest process improvements. The position requires hands-on experience with billing system configurations, Linux/UNIX management, and coding for Huawei CBS platforms, as well as a strong understanding of various billing system interfaces and modules. Candidates should have at least 3 years of relevant experience and a related university degree.
Must have
- 3+ years of experience in related field
- University degree in Computer Science, Computer Engineering, telecommunication engineering or other related field
- Teamwork character as successful projects are realized through appropriate management of people/team
- Possess a good sense of urgency since issue tickets/SRs will be prioritized according to severity
- Strong in problem solving
- Positive minded, confident, flexible, and adaptable
- Hands-on experience of billing system configurations, ability to write CRLs
- Hands-on experience in managing LINUX/UNIX
- Knowledge of C++, Python to write code level changes for Huawei CBS Platforms
- Qualified in managing/supporting daily billing system Operational issues
- Deep understanding of CAP, DCC, SS7, SMPP, VOIP, Sy,Gx and Gy interface
- Deep understanding of billing system call, data flows and ability to run and understand Debug logs for issue handling
- Understanding of different billing system modules i.e Debt Collector, AR, GL
- Understanding of Integration of billing system modules with 3rd party systems
- Ability to understand the billing system related Impact assessments and work closely with team lead to advise alternative approaches if a better way to implement the solution is available
- The ability to communicate complex procedures to other colleagues and clients
Technologies
- C++
- Linux
- Python
- Unix
- VoIP
Highlights
This is a full-time contract position with the possibility of extension. The role is onsite or hybrid, and candidates should be prepared to work in this mode. The company is a global leader in IT outsourcing and business support services.
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