Network Security Consultant
About the role
The Network Security Consultant will be responsible for handling technical incidents and tickets via the Service Now platform, leading technical incident calls as a subject matter expert, troubleshooting and providing break-fix support, and performing root cause analysis of network issues. The role involves defining and adhering to process improvements, mentoring team members, conducting testing and auditing, and maintaining customer and employee satisfaction. The consultant will work as part of a global 'Follow the Sun' support model, supporting global network infrastructures and ensuring SLA-driven issue resolution. The position requires extensive hands-on experience with Cisco and F5 technologies, as well as expert-level troubleshooting and documentation skills within LAN/WAN architectures and IP services.
Must have
- Min 8+ years of Network Engineer experience supporting global network infrastructures
- Experience in working as part of a global support (follow the sun) model
- Cisco CCNP/CCIE and other industry standard networking certifications
- Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services.
- Expert level knowledge of troubleshooting, implementing, optimizing and testing of security technologies including VPN IPSEC/SSL, GRE and Load balancing
- Expert level of Knowledge for FTD/ASA packet capture and packet tracer analyses.
- Expert level for Wireshark and debugging reading skills.
- Extensive hands-on experience with: Cisco Firepower, ASA product families
- Extensive hands-on experience with: Cisco ISE
- Extensive hands-on experience with: VPN IPSEC/SSL, GRE technologies and firewall policies
- Extensive hands-on experience with: F5 Load balancers LTM/APM and WAF
- Excellent verbal and written communication skills (English)
- Have a strong presence and the ability to lead highly complex real time incident calls in front of the customer and other parties
- Excellent customer handling skills
- Ability to handle high pressure situations
- Can drive HCL’s value and its methodology
- CCIE
- CCIE Security
- F5-CSE
- 300-415 ENSDWI certification
- ITIL v4
Nice to have
- Cisco SD-WAN experience a plus
- SD-WAN experience a plus
Technologies
- CCNP
- Cisco
- Firewall
- IPsec
- ITIL
- MPLS
- Network Security
- SD-WAN
- SSL
- VPN
- WAF
- WAN
- Wireshark
Highlights
Applicants are required to send their updated CV to sanduni.wickr@hcltech.com. The role is part of a global support model and may involve working across different time zones. Relevant certifications such as CCIE, CCIE Security, F5-CSE, 300-415 ENSDWI, and ITIL v4 are required.
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