Senior Analyst - Service Desk
About the role
HCLTech is seeking a Service Desk Analyst to join their global technology team. The role involves providing Level 1 remote desktop support via phone, email, and chat, troubleshooting hardware, software, and network issues, and ensuring high-quality customer support while meeting SLA targets. The position requires at least 2 years of service desk experience, strong communication skills, and familiarity with Windows operating systems, remote desktop tools, ticketing systems, and basic networking. The company offers a diverse, growth-focused environment with exposure to global clients and technologies. Candidates should be comfortable with a 24x7 rotational shift schedule.
Must have
- at least 2 years of Service Desk experience
- Strong verbal and written communication skills
- Good understanding of Windows Operating Systems
- Familiarity with Remote Desktop Support tools
- Knowledge of ticketing systems and service desk operations
- Basic networking and troubleshooting skills
- Strong problem-solving abilities and customer service orientation
Technologies
- Windows
Highlights
This is a 24x7 shift-based role, requiring comfort with rotational and night shifts. Interested candidates should apply by sharing their updated CV. The company offers global career opportunities and a diverse workplace.
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