L3 Systems Engineer
About the role
The L3 Systems Engineer role involves delivering advanced technical support and engineering services across customer environments and internal business divisions for an established Australian technology services provider. The position is responsible for handling third-level technical escalations, maintaining IT infrastructure availability and performance, and improving service delivery through automation and continuous improvement. Key responsibilities include resolving complex technical issues, managing customer systems, implementing security and backup strategies, developing automation scripts, and mentoring colleagues. The ideal candidate will have significant experience in systems integration or managed services, strong technical skills with Cisco, Microsoft, and VMware, and a proactive approach to problem-solving and customer service. The company offers a range of benefits including medical insurance, home office setup allowance, and flexible work arrangements.
Must have
- 8+ years of experience delivering technical support within a systems integration or managed services environment
- At least 4 years of experience working in a Level 3 engineering capacity
- 3+ years of experience delivering ICT projects
- Industry certifications across multiple vendor technologies, including Cisco, Microsoft, and VMware
- A sound understanding of ITIL frameworks and service management principles
- Strong working knowledge of Cisco, Microsoft, and VMware technologies
- Experience installing, configuring, testing, and maintaining operating systems, applications, and system management tools
- Proficiency in infrastructure monitoring and management platforms
- Knowledge of security, backup, and redundancy solutions
- Ability to develop and maintain custom scripts to automate processes and improve system efficiency
- Experience using ITSM platforms to document engineering activities and service delivery work
- Excellent written and verbal communication skills
- Strong time management, prioritisation, and effort-tracking capabilities
- Ability to mentor technical colleagues and collaborate effectively across service delivery teams
- A proactive approach to problem-solving, process improvement, and customer service
Nice to have
- Previous experience supporting pre-sales activities
Technologies
- Cisco
- Cybersecurity
- ITIL
- VMware
Highlights
Salary is paid in Australian Dollars. Medical insurance is provided from day one for you and your spouse (or parents if unmarried). There is a home office setup allowance, internet allowance, gym and wellness allowance, and reimbursement for industry certifications. Flexible work options are available, allowing work from home or office. The company uses AI tools in the hiring process, but final decisions are made by humans.
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