Technical Operations Engineer
About the role
The Technical Operations Engineer will be responsible for troubleshooting and resolving technical issues within service level agreements, monitoring application performance, and collaborating with both end-users and engineering teams to ensure efficient issue resolution. The role involves documenting incidents, automating routine tasks, and identifying opportunities to enhance service management processes. The engineer will also provide 24/7 support on a rotating roster to maintain continuous application availability. The ideal candidate should have a background in technical application support, familiarity with web technologies, and a strong analytical mindset. The position offers the opportunity to work in a dynamic environment focused on continuous improvement and workflow automation.
Must have
- A Bachelor’s Degree in Software Engineering or related field
- 1–2 years of experience in technical application support, preferably with e-commerce or web applications
- Troubleshooting skills across front-end and back-end web applications, including APIs, networking, and connectivity issues
- Familiarity with web technologies such as Node.js and React.js for collaboration with development teams
- Knowledge of AWS, Linux, networking fundamentals, and SQL
- Basic scripting abilities in Shell or Python to automate tasks
- Introductory knowledge of NoSQL databases and Kafka Streams/event-driven processing
- An understanding of modern application architectures such as microservices and client-server models
- Experience with incident management and ticketing tools like ServiceNow
- The ability to perform sanity tests and support root cause analysis with guidance
- Strong analytical, problem-solving, and communication skills for cross-team collaboration
- An eagerness to learn, adapt, and contribute to workflow automation and process improvements
Nice to have
- Exposure to monitoring and logging tools (e.g., Datadog) is a plus
- AWS Certified Solutions Architect and ITIL certification are advantageous
- Experience with tools like Power BI or Tableau to generate insights and support data-driven decisions for system optimization are advantageous
- Experience in Mobile Device Management (MDM) tools, Vulnerability management tools will be an added advantage
Technologies
- AWS
- Bash
- Datadog
- E-commerce
- Event-Driven Architecture
- ITIL
- Kafka
- Linux
- MDM
- Microservices
- Node.js
- NoSQL
- Power BI
- Python
- React
- ServiceNow
- SQL
- Tableau
Highlights
This role requires participation in a 24/7 support rotation. AWS Certified Solutions Architect and ITIL certification are considered advantageous. Experience with monitoring and logging tools, as well as data visualization tools, is a plus.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka