Operations Support Officer
About the role
The Operations Support Officer (Level 1/2) role is based in Sri Lanka and supports an Australian client by providing first-line technical support across network, voice, and IT systems. The position involves provisioning and deploying customer services, troubleshooting technical issues, coordinating service delivery, and liaising with internal teams and third-party suppliers. The role requires maintaining accurate records, assisting with projects, and updating support systems. The ideal candidate is customer-focused, proactive, and able to work in line with Australian business hours.
Must have
- Ideally, 2–3 years’ experience in a Level 1/2 telecommunications or Managed Service Provider (MSP) support or provisioning role.
- Knowledge and practical experience in broadband and fibre access services.
- Understanding of LAN/WAN technologies and networking solutions.
- Familiarity with VoIP and SIP services.
- Strong troubleshooting, problem-solving and time management skills.
- Excellent written and verbal communication skills, with a professional and polite telephone manner.
- Strong attention to detail and accurate documentation skills.
- Ability to manage customer enquiries and escalations professionally.
- A self-motivated approach, strong work ethic and a positive “can-do” attitude.
- Ability to work independently and collaboratively within a team.
Technologies
- Networking
- VoIP
- WAN
Highlights
Must be available to work in line with the Australian client's business hours, with adjustments for daylight saving where applicable. Applications should be sent via email to info@e-bpo.net with the specified subject line, including a covering letter and expected remuneration package.
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