Assistant Manager - Operations
About the role
The Assistant Manager - Operations will play a key role in driving operational excellence, process transformation, and system enhancements within a financial services environment. The position involves leading the preparation and maintenance of business and functional requirement documents, managing user acceptance testing, supporting product launches and regulatory changes, and driving process reengineering and automation initiatives. The role also includes conducting root cause analysis, supporting audit and compliance activities, monitoring operational KPIs, and collaborating with various internal teams to ensure successful delivery of operational and strategic initiatives. Candidates should have a strong background in banking or financial services operations, business analysis, and process improvement.
Must have
- Bachelor's Degree in Business Management, Banking & Finance, Information Systems, Operations Management, or a related discipline.
- Minimum 5 years of experience in Banking or Financial Services Operations.
- Proven experience in business analysis, process improvement, system implementation, UAT management, and operational governance.
- Strong understanding of banking operations, payment operations, regulatory requirements, risk management, and compliance frameworks.
- Proficiency in process mapping, documentation, data analysis, and stakeholder management.
Nice to have
- Professional qualifications in Banking, Business Analysis, Project Management, Process Improvement, or related fields will be an added advantage.
Technologies
- BRD
- FRD
- Uat
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