Technical Lead – Systems Engineering
About the role
The Technical Lead – Systems Engineering role involves providing senior technical leadership and ownership of client infrastructure within a managed services provider (MSP) environment. The position oversees the design, delivery, security, and ongoing management of client systems, including Microsoft 365, Azure, Azure Virtual Desktop, Windows Server, networking, and cybersecurity. The role acts as the senior technical escalation point, leads complex projects and migrations, guides technical standards, and works closely with clients to ensure their technology environments support business objectives. The company is a specialist MSP focused on supporting small to medium-sized organizations, emphasizing responsive service and integrating technology into business solutions. The role offers a collaborative team environment and a variety of benefits, including medical insurance, home office setup allowance, and flexible work arrangements.
Must have
- 5+ years of experience in systems engineering or IT support
- Proven experience as a Senior Systems Engineer, Technical Lead, or Systems Administrator within an MSP environment
- Strong experience with Microsoft 365, Azure, Azure Virtual Desktop, Windows Server, Active Directory, and Intune
- Experience managing networks, firewalls, backups, and cloud migrations
- Hands-on experience with ConnectWise Manage and ConnectWise Automate
- Strong cybersecurity and compliance knowledge, including Essential 8 and SMB 1001
- Broad technical capability with the ability to work across diverse systems and projects
- Experience with automation, monitoring, and RMM technologies
- Relevant IT qualifications or tertiary education in Information Technology or Computer Science
- Microsoft Certified: Azure Administrator Associate, M365 Fundamentals, or Azure Virtual Desktop Specialty
- CompTIA Network+ or Security+
- ConnectWise University certifications
- ITIL Foundation
- Excellent problem-solving, communication, and documentation skills
- Ability to manage multiple priorities independently with minimal supervision
- Mature, dependable, and accountable approach
- Collaborative team player who enjoys working within a close-knit technical environment
- Strong client focus with the ability to build trusted relationships
- Proactive mindset with a willingness to take ownership of projects and technical challenges
Nice to have
- Microsoft SC-900, CISSP, or equivalent cybersecurity certifications are advantageous
- Solution design capability is highly regarded
Technologies
- Active Directory
- Authentication
- Azure
- CISSP
- CompTIA Security+
- Cybersecurity
- Firewall
- Intune
- ITIL
- Microsoft 365
- PowerShell
- Windows
- Windows Server
Highlights
Compensation is paid in Australian Dollars. Medical insurance is provided from day one for you and your spouse (or parents if unmarried). There are allowances for home office setup, internet, gym/wellness, and regular team events. Flexible work arrangements are available (home or office). Industry certification reimbursement is offered. The company uses AI tools in the hiring process, but final decisions are made by humans.
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