Service Desk - Analyst
About the role
HCLTech is seeking fresh graduates to join as Service Desk Analysts, where you will provide first-level IT support to customers via phone, email, chat, and ticketing systems. The role involves troubleshooting hardware, software, operating system, and connectivity issues, managing incidents and service requests, assisting users with account-related issues, and escalating unresolved problems. You will be expected to deliver excellent customer service, maintain accurate documentation, and meet defined SLAs. The position offers comprehensive training, mentorship, and exposure to enterprise-level IT support in a collaborative environment.
Must have
- Bachelor's Degree in IT, Computer Science, Engineering, Information Systems, or any other discipline.
- Degree must be completed with an official transcript available.
- Should be a fresh graduate with up to 1 year of work experience.
- Strong communication and interpersonal skills.
- Good analytical and problem-solving abilities.
- Passion for technology and customer support.
- Ability to learn quickly in a fast-paced environment.
- Willingness to work in a 24x7 rotational shift environment.
- Flexibility to work weekends and public holidays based on business needs.
- Strong customer-focused mindset.
- Ability to work independently and as part of a team.
Nice to have
- Basic understanding of IT concepts and troubleshooting is an advantage.
Highlights
Candidates must be willing to work in a 24x7 rotational shift environment, including weekends and public holidays as required by business needs. The role is open to fresh graduates with up to 1 year of experience, and a completed bachelor's degree with an official transcript is mandatory.
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